Associate, Customer Support - Live chat

Wien, Wien, Österreich

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, Bitpanda helps people build their financial freedom. The platform enables users to invest in cryptocurrencies, crypto indices, stocks, precious metals and commodities. Headquartered in Austria and operating across Europe, Bitpanda serves more than 7 million customers.

Your Mission

At Bitpanda, amazing customer service builds trust and lasting connections. As a Customer Support Associate, you will be the go-to person users turn to, answering questions, solving problems, and making sure they always feel supported.

This role is a way to kickstart your career in fintech if you are fresh out of university or just starting your journey. You will get hands-on experience in a fast-moving, international environment, learn directly from an experienced team, and grow your skills from day one.

Every conversation you have will help shape how people experience Bitpanda and help you grow into the next stage of your career.

What You Will Do

• Be the first point of contact for users via live chat and tickets, always keeping communication clear, friendly, and fast.
• Help customers solve everyday issues and make their Bitpanda journey smooth, positive, and stress-free.
• Share feedback and ideas with the team to improve the way users are supported and make the customer journey even better.
• Work towards team goals like fast response times and high customer satisfaction while staying up to date with Bitpanda’s products and features.
• Be flexible with a shift-based schedule including evenings and weekends, planned in advance so work and life can be balanced.

Who You Are

• You are an empathetic and friendly communicator who enjoys helping people and can stay calm, reliable, and positive even when things get busy.
• You speak fluent English and German and another EU language is an advantage.
• You are curious about fintech, investing, or crypto and excited to learn more, with bonus points if you already know your way around crypto wallets, DEXs, or trading.
• You are detail-oriented, dependable, and comfortable juggling multiple chats at once while still delivering clear, high-quality answers.
• You thrive in a fast-paced, international environment and love working as part of a team.

Why Join Us?

• Be part of an ambitious, fast-growing fintech company, working alongside passionate people.
• Play a key role in shaping the customer experience at Bitpanda and directly influence user satisfaction and loyalty.
• Get real exposure to the world of investing, crypto, and financial services, with no prior expertise required, just curiosity.
• Enjoy career growth opportunities, training, and the chance to move across teams as you grow.
• Thrive in a supportive, international team culture where your ideas and feedback matter.

What’s in it for you

• Flexibility to work where you thrive with a hybrid working model and an additional 25 days per year to work from a city or country of your choice.
• Competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in the stock option plan.
• Confidential coaching, counselling, and mental health resources through OpenUP.
• Extra time off with 3 additional days off in 2026.
• Unlimited access to Udemy’s library of online courses.
• Discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
• Additional 8 weeks of gender-neutral new parent leave.
• Free onsite dining in Vienna, Bucharest, Barcelona, and Berlin.
• Recognition and rewards for tenure at Bitpanda.
• Access to Bitpanda-branded merchandise and gear.
• Company events, from the Winter Party in Vienna to gatherings worldwide.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect.

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