TUI Customer Service Advisor Dutch Speaking Casablanca, Morocco Remote FR View role

TUI Austria Holding GmbH
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TUI Customer Service Advisor Dutch Speaking

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TUI Customer Service Advisor Dutch Speaking

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Casablanca, Morocco Remote Fixed term Full Time 44 139294

We are seeking savvy and skilled individuals like you to join our diverse  Customer Service Team.We are looking for a new colleague with a passion for customer contact and travel. As a Customer Services Advisor, you must be able to switch quickly when challenging issues arise.If you've got the right to work in Morocco and speak Dutch, French & English, language, keep on reading!

What You'll Do

  • Customer Communication
  • Handle inbound and outbound calls, emails, and chat requests from customers
  • Provide expert information and manage bookings efficiently
  • Meet quality and productivity KPIs while maintaining excellent service standards
  • Stay updated on processes, products, and destinations through our internal tools
  • Continuously develop your skills and identify areas for improvement
  • Adapt to different communication channels (phone, email, social media)
  • Collaborate with other departments on special projects
  • Show flexibility in handling ad-hoc tasks and missions

What We're Looking For

  • Trilingual proficiency: French, English, and Dutch
  • Minimum 1 year experience in a similar customer service role
  • Secondary education diploma (Tourism & Hospitality qualification preferred)
  • Strong organizational skills and attention to detail
  • Excellent written communication abilities
  • Knowledge of remote customer service best practices
  • Understanding of tourism industry (destinations, products, tour operators)
  • Team player mentality
  • Proficiency in MS Office and internal information systems
  • Adaptability to change

Ready to Join Us?

If you're ready to help create unforgettable holiday experiences and be part of a trusted, unique, and inspiring team, we want to hear from you!

Apply now and start your journey with TUI!

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Email: csretail.careers@tui.co.uk

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Ansprechpartner

Klicke hier,
um mit der Karte zu interagieren.

Hauptstandort

TUI Austria Holding GmbH

Heiligenstädter Straße 31
1190 Wien
Österreich

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TUI Austria Holding GmbH

Wien
Klicke hier,
um mit der Karte zu interagieren.

Hauptstandort

TUI Austria Holding GmbH

Heiligenstädter Straße 31
1190 Wien
Österreich