Head of Customer Service Lifecycle Offer Management (all genders)

Frequentis AG

Job Introduction

Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our know-how and proven experience.

Frequentis Customer Services (CS) is the global service organization of the Frequentis Group, responsible for service governance, the lifecycle management of all maintenance, managed service, and as-a-service offerings, and their operational fulfillment.

Our Mission: We act as the core connector between our customers, Strategic Business Units (SBUs), and our operational Service Teams. Our focus is on reliable operations, long-term customer satisfaction, and sustainable service business growth.

Our Customers: We serve public sector clients in the field of critical infrastructure across all Frequentis business domains. Our highly available backend systems support uninterrupted, secure communication and vital information flows for emergency organizations, airspace providers, and state-related institutions.

Our Portfolio: CS ensures that all services—ranging from traditional support contracts to modern managed and “as-a-service” (aaS) models—are delivered in a structured, consistent, and customer-oriented manner based on a standardised service management system.

Key Tasks

As the successor to the Head of Lifecycle Offer Management (LCOM) role you will operate at the intersection of strategy, sales, and service innovation — with direct impact on business growth and market positioning. The role shapes the future service portfolio, especially in areas like Managed Services and lifecycle models, directly influencing Frequentis' market positioning and the long-term evolution of our services.

Department Leadership & Strategy: Operational and strategic leadership of the department, ensuring target achievement in accordance with both departmental and corporate objectives.
Lifecycle Management: Strategic acquisition and expansion of customer relationships through tailored (managed) service offerings across the entire customer lifecycle.
Service Solution Design: Development of viable, high-value customer solutions with clear business value, in close collaboration with our service architects.
Service Sales Leadership: Commercial leadership of complex service bidding processes—from lead qualification and solution presentation to customer guidance and successful closing.
Portfolio Development: Active contribution to the continuous advancement of our service portfolio based on current market trends and customer requirements.
Team Development: Active development of your direct team as well as matrix-managed employees, with a strong focus on driving service integration solutions into our customers' operations teams.

Key Qualifications

Sales & Leadership Competence: Long-standing experience in the (ideally international) sales of Managed Services and SLAs to public sector clients within critical infrastructure environments, combined with a proven track record in strategic team leadership.
Experience Profile: Over 10 years of relevant professional experience (e.g., service management for backend systems in critical infrastructure) and deep know-how in security-critical IT systems.
Business Acumen: Strong proficiency in financial calculations, ROI assessments, and the development of complex service business cases, alongside an excellent understanding of intricate customer requirements and service integrations.
Leadership Personality: A passion for innovation, high emotional intelligence, and the ability to foster a motivating work culture based on modern management principles within a global matrix organization.
Communication Skills: Professional fluency in both English and German, coupled with excellent presentation and negotiation skills on management level.
Willingness to Travel: Readiness for business travel (approx. 30%) to actively support local client relationships.

Our Values

Around 2,600 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.

Benefits

Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even MORE benefits on our career website.


TRUSTED	OFFICE	HOME OFFICE /	MODERN	PUBLIC TRANSPORT /	MENTORING	TRAININGS	FITNESS /
WORKING HOURS	RESTAURANT	WORKATION	IT-EQUIPMENT	PARKING SPACE	PROGRAM		JOBRAD

Zum Job Inserat

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Job Introduction

Our Mission: We act as the core connector between our customers, Strategic Business Units (SBUs), and our operational Service Teams. Our focus is on reliable operations, long-term customer satisfaction, and sustainable service business growth.

Our Customers: We serve public sector clients in the field of critical infrastructure across all Frequentis business domains. Our highly available backend systems support uninterrupted, secure communication and vital information flows for emergency organizations, airspace providers, and state-related institutions.

Our Portfolio: CS ensures that all services—ranging from traditional support contracts to modern managed and “as-a-service” (aaS) models—are delivered in a structured, consistent, and customer-oriented manner based on a standardised service management system.

Key Tasks

As the successor to the Head of Lifecycle Offer Management (LCOM) role you will operate at the intersection of strategy, sales, and service innovation — with direct impact on business growth and market positioning. The role shapes the future service portfolio, especially in areas like Managed Services and lifecycle models, directly influencing Frequentis' market positioning and the long-term evolution of our services.

Department Leadership & Strategy: Operational and strategic leadership of the department, ensuring target achievement in accordance with both departmental and corporate objectives.
Lifecycle Management: Strategic acquisition and expansion of customer relationships through tailored (managed) service offerings across the entire customer lifecycle.
Service Solution Design: Development of viable, high-value customer solutions with clear business value, in close collaboration with our service architects.
Service Sales Leadership: Commercial leadership of complex service bidding processes—from lead qualification and solution presentation to customer guidance and successful closing.
Portfolio Development: Active contribution to the continuous advancement of our service portfolio based on current market trends and customer requirements.
Team Development: Active development of your direct team as well as matrix-managed employees, with a strong focus on driving service integration solutions into our customers' operations teams.

Key Qualifications

Sales & Leadership Competence: Long-standing experience in the (ideally international) sales of Managed Services and SLAs to public sector clients within critical infrastructure environments, combined with a proven track record in strategic team leadership.
Experience Profile: Over 10 years of relevant professional experience (e.g., service management for backend systems in critical infrastructure) and deep know-how in security-critical IT systems.
Business Acumen: Strong proficiency in financial calculations, ROI assessments, and the development of complex service business cases, alongside an excellent understanding of intricate customer requirements and service integrations.
Leadership Personality: A passion for innovation, high emotional intelligence, and the ability to foster a motivating work culture based on modern management principles within a global matrix organization.
Communication Skills: Professional fluency in both English and German, coupled with excellent presentation and negotiation skills on management level.
Willingness to Travel: Readiness for business travel (approx. 30%) to actively support local client relationships.