Senior Account Manager (f/m/x) - remote

Senior Account Manager (f/m/x) - remote

Founded in 2017, refurbed is Europe’s fastest-growing marketplace for refurbished products, active in 23 European countries and having surpassed €2Bn in GMV — all while being profitable. With beautiful headquarters in Vienna, we operate as a remote-first company and have been recognised as a Top DACH Employer by Kununu for three consecutive years.

Our mission is to make sustainable consumption the easy choice by enabling customers to buy products up to 40% cheaper while significantly reducing CO₂ emissions.

As a Senior Account Manager, you will take full ownership of our top tier sellers portfolio and play a key role in developing its long-term success. Your core mission is to grow these accounts by identifying new countries, categories, and products where sellers can expand their sales. Beyond driving numbers, you will act as the trusted partner for your sellers, representing refurbed in every interaction, uncovering and leveraging synergies to unlock sustainable, mutual growth.

Who You Are

• You hold a university degree, with at least 5 years of experience in Account Management, ideally with marketplace businesses.
• You command German and English at professional level and can negotiate in both languages at C-level.
• You have proven experience in managing and growing accounts, driving performance improvements, and coordinating operational projects with a hands-on mentality and entrepreneurial mindset.
• You are passionate about working with people and can effectively communicate, influence, and build trust with stakeholders at different levels.
• You bring a tech and AI-first mindset to your approach, coupled with strong critical thinking skills.
• You are resilient, learn from setbacks without losing momentum, and bring a structured, analytical approach to problem-solving.

Location & eligibility: This role is open to candidates based in Europe including UK only with a valid right to work.

What You'll Do

• Take ownership of a defined seller portfolio, with a focus on growing accounts and unlocking new opportunities across countries, categories, and products.
• Build and maintain strong relationships with sellers, acting as their trusted partner while always representing refurbed’s position.
• Serve as a problem-solver and advocate for your accounts, collaborating with internal teams to identify solutions and drive innovation.
• Ensure a smooth operational setup and ongoing performance by guiding sellers through marketplace processes and working closely with cross-functional teams.
• Analyze performance and identify growth levers, helping sellers to maximize their potential on the platform.
• Be part of an international, dynamic, and hands-on team with flat hierarchies and direct engagement with leadership to drive strategic initiatives.

Why You Will Enjoy Working With Us

Culture and Values

• Decisions are made based on facts and not by hierarchy levels.
• refurbed embraces giving and receiving feedback, testing and welcoming new ideas, and sharing knowledge across the company.
• The company values learning from mistakes and improving for the future.
• refurbed supports diversity and inclusion.

Personal & Professional Development

• Access to a dedicated learning budget within your department for courses, conferences, or other learning opportunities.
• Partnership with Likeminded, offering private sessions with experts for personal growth and mental health.
• Frequent internal workshops to develop skills and improve collaboration across departments.

Flexibility

• Fully remote setup with the possibility to work from the office in the heart of Vienna.
• Flexible self-organization.
• Office weeks three times a year with colleagues, team-building events and on-site workshops.

Further insights are available at https://careers.refurbed.com/.