Chapter Lead (f/m/d) - B2B Customer Value Management

Chapter Lead (f/m/d) - B2B Customer Value Management

Vienna | asap | Fulltime | unlimited

We are Magenta

Magenta Telekom is a leading provider of internet, mobile communications, entertainment and business solutions in Austria. The company counts around 2,200 employees and is part of the Deutsche Telekom Group.

The B2B Value Management and Analytics Tribe is the driving force to make Magenta B2B truly customer centric: building foundations that enable customer centricity, leading initiatives to grow customer lifetime value and enabling the business to become data driven by customer insights and advanced analytics.

Your tasks

• Lead and develop a high performing team of Customer Value Management specialists, driving expertise, engagement and professional growth.
• Define and implement B2B Customer Value Management strategies that maximize Customer Lifetime Value and business performance.
• Establish measurement frameworks and monitor incremental value, Customer Lifetime Value and campaign effectiveness.
• Align customer value initiatives with commercial objectives through close collaboration with data teams, Tribe Leads and Product Owners.

Your profile

• Can you lead, coach and develop employees while fostering a high performing, collaborative and growth oriented team culture?
• Do you bring several years of professional experience in Customer Value Management, CRM, Marketing, Analytics or a comparable commercial environment, combined with initial leadership experience?
• Do you have deep expertise in CRM and base management concepts, including lifecycle management, retention and upsell/cross sell strategies, and know how to translate data insights into business value?
• Are you skilled in stakeholder management and confident in collaborating across agile, cross functional teams to align customer value initiatives with business objectives?
• Do you combine a strategic and commercial mindset with excellent communication skills, adaptability and the ability to present compelling stories and recommendations to diverse audiences?

Benefits

• Employee assistance services
• Learning offers
• Homeoffice
• Company pension plan
• Flexible working hours
• Canteen on site
• Childcare
• Benefits

At Magenta, we believe in diverse employees and live equal opportunities. We welcome all applications regardless of cultural and social background, age, gender, nationality, religion, disability or sexual orientation.

Contact and salary

Andre Pulec +4367682006257

According to the collective agreement for the telecommunications industry, this position carries a minimum gross monthly salary of € 4.710,39 based on full-time employment (38.5 hours per week). The actual salary will be discussed in person, taking individual qualifications and professional experience into account.

Apply now!