MULTI-CATEGORY CONSUMER PROGRAMS SR SPECIALIST (M/F/D)

MULTI-CATEGORY CONSUMER PROGRAMS SR SPECIALIST (M/F/D)

Vienna, Austria, Full time, as soon as possible.

At PMI, we've chosen to do something incredible. We've transformed our business and are building our future on one clear purpose: to deliver a smoke-free future.

As our Multi-Category Consumer Programs Sr. Specialist (M/F/D), you will drive the loyalty strategy and customer engagement agenda, creating impactful experiences that strengthen long-term customer relationships and business growth.

Impact You'll Own

• Shape and drive our local loyalty strategy to strengthen customer engagement, retention, and long-term business growth
• Create meaningful customer experiences and compelling loyalty propositions across our multi-category portfolio
• Leverage data-driven insights to continuously improve customer value, acquisition, and loyalty performance

What You'll Do

• Develop and execute the local loyalty strategy in collaboration with the Marketing & Digital team
• Lead loyalty initiatives, campaigns, and CRM activities across the customer lifecycle
• Create and optimize offers, rewards, and experiences to enhance customer engagement and retention
• Monitor campaign and program performance, identifying opportunities for continuous improvement
• Manage loyalty budgets, forecasting, reporting, and ROI tracking
• Collaborate closely with Marketing, CRM, Sales, Operations, Digital, Finance, and external partners
• Prepare analyses, reports, and recommendations for senior management and key stakeholders

Skills & Capabilities

• 3+ years of experience in Loyalty, CRM, Customer Engagement, or a related field
• Degree in Business, Marketing, Product Development, UX or similar
• Strong understanding of loyalty programs, CRM strategies, and campaign performance management
• Experience managing multiple stakeholders, agencies, or external partners
• A collaborative and proactive mindset with strong communication skills
• Passion for consumer-centricity and data-driven decision making
• Fluent in English; German is a strong advantage

Rewards & Benefits

• All-in employment contract with flexible working hours, the possibility to work remotely, and a variety of benefits that enhance your well-being and quality of life
• Meal vouchers, a Wiener Linien job ticket, a discounted MyClubs membership, pension plan, group accident insurance and health care
• Attractive basic salary of at least EUR 69,000/year gross, with willingness to overpay depending on experience and qualifications

Application Process

• Submit your application online
• Application review by the Talent Acquisition team
• Invitation to an online Assessment Center
• Online interview
• Final on-site interview

Equal Opportunities Statement

We believe diverse perspectives make us stronger. We are committed to equal opportunities and encourage applications from all backgrounds.

Apply online