Global Lead HR Operations

Global Lead HR Operations

Location: Getzersdorf, Austria and Maastricht, NL

The global lead for HR Operations will be responsible for designing and implementing the HR Operations target operating model and service delivery framework. The initial focus will be on leading the TSA Exit Program across the areas of HR Operations, Payroll delivery and other related areas. This position is also responsible for managing the global transition of Payroll, HR Operations, and related services from TSA-based and locally delivered models to a future-state, best-in-class operating model. The focus will be on driving payroll vendor consolidation, HR Operations transformation, HR systems harmonization, process standardization, governance, and the overall technology transition.

During the transition period, the role will furthermore act as key contact point for the services delivered by GES to address and manage service quality.

This position is part of the Solutions business within Animal Nutrition & Health.

Your key responsibilities

• Design and implement the future-state HR Operations operating model and service delivery framework in close collaboration with HR leadership and key stakeholders, including Digital & Technology and Finance.
• Lead the global GES HR TSA Exit Program for HR Operations such as HR Administration, Time Management, Organizational Management and Payroll.
• Execute the global payroll strategy, including payroll vendor consolidation, transition management, and the implementation of a new HR Administration delivery model.
• Ensure stable and timely day-to-day delivery of global Payroll and HR Administration services throughout the transition.
• Build, develop, and lead a small high-performing international team of Payroll and HR Operations experts.
• Drive the global harmonization of Time & Attendance processes, leveraging SAP SuccessFactors Time Tracking and selected local solutions.
• Standardize, optimize, and document end-to-end HR Operations processes using internal tools such as Celonis.
• Drive automation, system integration, and the adoption of AI-enabled solutions.
• Establish a robust global governance framework, including KPIs, service standards, controls, and monthly reporting.
• Lead the implementation and integration of ServiceNow HR Service Delivery capabilities.
• Manage stakeholders, vendors, project risks, and organizational change activities across multiple regions and functions.
• Serve as the Global Process Owner for Payroll, HR Operations, and Time & Attendance.

We offer

• A unique opportunity to shape the future HR Operations and Payroll agenda of a global organization.
• A highly visible leadership role with direct exposure to HR leadership and senior business stakeholders worldwide.
• The chance to build modern, scalable HR Operations and Payroll frameworks.
• An entrepreneurial and dynamic environment combining strategic thinking with hands-on execution.
• Collaboration with colleagues and leaders across regions, functions, and cultures.

You bring

• Minimum of 10 years of experience in global HR Operations, Payroll, and HR Transformation, including leadership of small to medium sized international teams.
• Deep expertise in global HR Operations, Payroll, Time & Attendance, SAP SuccessFactors, ServiceNow, process governance, and HR service delivery.
• Strong understanding of emerging AI technologies and ability to apply AI solutions to improve HR operations, project delivery, and employee services.
• Program management, stakeholder management, vendor management, and change management capabilities.
• Business-fluent English with excellent written and verbal communication skills.

About dsm-firmenich

At dsm-firmenich, we do not just meet expectations; we go beyond them. Join a global team powered by science, creativity, and a shared purpose to bring progress to life.