Performance Manager (m/w/d)

The opportunities are endless when you are fearless

THE TASKS AWAITING YOU

• Performance & Transparency: Monitoring key service KPIs and developing clear reports and dashboards to enable global comparability
• Data-Driven Decisions: Analyzing trends and root causes, and deriving concrete recommendations for management and markets
• Global Quality Standards: Defining and harmonizing service processes and guidelines while balancing global and local needs
• Improvement & Market Development: Managing international initiatives and strategically building capabilities and best practices in the markets
• Processes & Innovation: Optimizing end-to-end processes and tools, and promoting data-driven and AI-powered solutions

HOW YOU CAN INSPIRE US

• Bachelor’s degree in business administration, engineering, quality management, or a related field
• At least 5–7 years of professional experience in one or more of the following areas: Customer Service Performance Management, Service Quality, Customer Experience, Operational Excellence or Program Management
• Experience in a global or regional HQ role with responsibility across multiple markets
• Experience in managing cross-market initiatives and in driving sustainable performance improvements

WHAT YOU CAN LOOK FORWARD TO

• The opportunity to actively help shape the new beginning and future of one of Europe’s most successful motorcycle manufacturers
• The possibility to work partly from home office
• An attractive and performance-related salary based on qualifications and professional experience from € 57.000,00 € gross per year (extra payment possible).

Benefits